Discontinued medicines - national outage
It is the responsibility of the dispensing pharmacist to request approval from the practitioner for a substitute by calling the practitioner.
If the pharmacy has no response from calling the practitioner, the dispensing pharmacist needs to email admin@teledocsclinic.com.au with the substitution request.
The admin team will contact the practitioner to request a change of script. The admin team may have to book a follow up consult for you if the practitioner requests this.
Out of stock medicines - pharmacy
It is the responsibility of the pharmacy to order in the stock from the supplier/s. You need to either wait for stock to arrive in the pharmacy or choose a different pharmacy.
It is the responsibility of the dispensing pharmacist to request approval from the practitioner for a substitute by calling the practitioner.
If the pharmacy has no response from calling the practitioner, the dispensing pharmacist needs to email admin@teledocsclinic.com.au with the substitution request.
The admin team will contact the practitioner to request a change of script. The admin team may have to book a follow up consult for you if the practitioner requests this.
Change of mind
If you change your mind about the medicine/s you have been prescribed by one of our prescribers, you will need to book a follow up consult to obtain a new script: https://teledocsclinic.com.au/locations Do not contact TeleDocs Clinic to notify us you have changed your mind.
Practitioner unavailable and national outage
If you have been prescribed an out of stock medicine/s by a practitioner who no longer works at TeleDocs Clinic, you need to contact the admin team at admin@teledocsclinic.com.au to request a change to your script. The admin team will request another practitioner to issue a new script.
2 week review
If the pharmacy is out of stock of your medicine/s and you want to change your script and it has been over 14 days since your last consult, you will need to book a follow up consult to obtain a new script. Book a consult from our website: https://teledocsclinic.com.au/locations
You need to have a 2-week consult in the following circumstances:
1. After a change of script
2. After your initial consult at TeleDocs Clinic
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article